Our Policies – Shipping, Payment and Returns and Exchanges

Andromeda Diamond Lab created and Russian briilliant CZ and Diamond gem simulant


PAYMENT: We accept all major Credit cards and Bank cards securely through PayPal and Square.

Pay with any credit card through Square 


SHIPPING: All our orders are shipped throughout the USA and Canada via Canada Post
(approx. shipping time is 7 – 15 business days depending on location).
NOTE: We ONLY ship to the contiguous lower 48 States in the USA and to Canada. Some orders will take longer to ship due to availability and demand for items, please always allow for 2 – 5 weeks before your special occasion for delivery just to be safe.

Returns and Exchanges

RETURNS and EXCHANGES: Contact us within 30 days after you receive your item for your return authorization number.

We offer a No risk, money back guarantee on all loose stone and jewelry purchases.

Returns: Return and exchange shipments must be received within 45 days of receipt.

Your satisfaction is very important to us, if for any reason you are dissatisfied with your purchase, We accept authorized returns for an exchange, credit, or refund within 30 days of receipt of the purchased items.

Items must be returned in original condition.